«SAFAAR»

Public offer document of the project

© «SAFAAR» 2026

PUBLIC OFFER

Agreement on the use of services of the «SAFAAR» system

1. General provisions and terms

1.1. This document is a public offer addressed to individuals and (or) legal entities, presented by "INTELLEX GROUP" LIMITED LIABILITY COMPANY (TIN: 312 932 219, legal address: Samarkand region, Samarkand district, Puli Mugob MCA, Umar Khayyam street, house 412), hereinafter referred to as the «Company», and establishes the conditions for using the services of the «SAFAAR» system (hereinafter — the «Offer»).

1.2. This Offer applies to the following persons and services:

• «SAFAAR» system (service) — an information and technological platform (mobile application and website) developed and supported by the Company, intended for online booking, accepting payments, and automating discount-notification services for hotels, dachas, guest houses, hovlis (private houses with courtyards), mountain resorts, recreation areas by reservoirs, and other residential and recreational facilities.
• Partner — the owner of a residential or recreational facility or a person legally managing it — an independent entrepreneur or legal entity providing booking services by registering their facility (hotel, dacha, guest house, hovli (private house with courtyard), resort, sanatorium, etc.) in the «SAFAAR» system (hereinafter — the «Partner»).
• Client (Guest) — a person (individual or legal entity) who books a residential or recreational service through the mobile application, web platform, or other «SAFAAR» channels.
• Booking — an order confirming the Client's right to use the Partner's facility for a specified period through the «SAFAAR» system.
• System service — information and technological services of the Company for providing online interaction between the Partner and the Client, booking, accepting payments, delivering discounts and notifications, as well as other IT functions within the «SAFAAR» system.
• Fee for the system service — a payment (commission) calculated and charged based on the rules of this Offer for the system service provided by the Company to the Partner.
• SMS subscription service — an additional service voluntarily connected by the Client, who automatically receives notifications via SMS about the current discount and promotional offers of Partners based on a monthly subscription fee.

1.3. The Company, the Partner, and the Client may jointly be referred to as «Users».

1.4. The use of the services of the «SAFAAR» system means that an electronic service agreement has entered into force between the User who has accepted the terms of the Offer and the Company.

2. Subject of the Offer

2.1. By accepting this Offer, the User agrees to receive the system service from the Company through the «SAFAAR» system, and the Company assumes the obligation to provide the system service in accordance with the terms of this Offer.

2.2. The Company:

• provides Clients with the opportunity to book online hotels, dachas, guest houses, hovlis, mountain resorts, and other recreational facilities of Partners through the «SAFAAR» mobile application and web platform;
• provides the Partner with an information and technological infrastructure for accepting bookings, managing the calendar/prices, and keeping records;
• facilitates the technical integration of the online payment process through UzCard, Humo, Click, Payme, Uzum Bank, and other payment organizations;
• provides Clients with the opportunity to receive notifications about discount and promotional offers through an optional SMS subscription service.

2.3. The Company is not the owner or operator of a hotel, dacha, or other residential facility and is not a direct provider of residential services. The residential or recreational service is a separate legal relationship between the Client and the respective Partner. Within this relationship, the Company acts as an information and technological platform.

3. Service area

3.1. The services of the «SAFAAR» system are provided in all regions of the Republic of Uzbekistan, including major cities (Tashkent, Samarkand, Bukhara, Khiva, etc.), as well as remote districts, mountain foothills, and recreation areas by reservoirs.

3.2. The Partner independently determines the specific city, district, or region where their facility is located, and this information is provided to the Client in the form of a map and address in the interface of the «SAFAAR» application.

3.3. The Company has the right to limit or temporarily suspend the system service in certain areas for technical or organizational reasons. In such cases, the Company will try to inform Clients and Partners as much as possible.

4. Categories of Users and interactions

4.1. Partner

4.1.1. The Partner, as an independent entrepreneur or legal entity, carries out activities to provide residential or recreational services and is personally responsible for compliance with legal requirements, including tourism and tax legislation.

4.1.2. The Partner independently determines the price of their facility, the number of available places, discount terms, cancellation policy, and other commercial conditions through the relevant section of the «SAFAAR» application and is responsible for their relevance.

4.2. Client

4.2.1. When booking through the mobile application or web platform, the Client must correctly and accurately provide the type of accommodation, dates, number of guests, and other necessary information.

4.2.2. The Client agrees to visit the facility at the agreed time, stay in touch with the Partner, and fulfill payment obligations in a timely manner.

4.3. The specific rights and obligations between the Company, the Partner, and the Client are formed on the basis of this Offer, the Privacy Policy, as well as additional rules specified in the application.

5. Prices, currency, and fee for the system service

5.1. All prices and settlements are generally carried out in the national currency of the Republic of Uzbekistan — sums.

5.2. Price of residential and recreational services

5.2.1. The Partner independently determines the price for using their facility through a special section of the «SAFAAR» application. Tariffs, seasonal prices, promotional offers, discounts, and other commercial conditions are determined by the Partner and indicated in the application.

5.2.2. The Company is not responsible for the price of the residential or recreational service; the prices shown to the Client are the commercial conditions set by the Partner.

5.3. Fee for the system service (Company's income)

5.3.1. The Company charges the Partner a fee (commission) for the system service in the amount of [___]% of the amount of each successful booking.

5.3.2. The fee for the system service is calculated from the total amount of payments received by the Partner for bookings accepted through «SAFAAR». The calculation formula and practical mechanism (deduction, periodic mutual settlements, etc.) are implemented technically in the system and displayed in the Partner's interface.

5.3.3. The Company has the right to partially or completely waive the fee for the system service for a certain period based on a separate promotion, advertising campaign, or internal decision for the «SAFAAR» project, set it at 0%, or introduce other preferential terms.

5.4. Fee for SMS subscription service

5.4.1. The Client may voluntarily connect to the SMS subscription service, in which case the monthly subscription fee is charged according to the tariff specified in the «SAFAAR» application.

5.4.2. The SMS subscription service is optional, and the Client has the right to cancel the subscription at any time through the application. In case of cancellation, the fee for the next billing period will not be charged.

5.4.3. If the legislation establishes a separate procedure for taxes, mandatory payments, or other fees, the Company and the Partner are obliged to act in accordance with such requirements.

6. Payment procedure and refunds

6.1. Payment methods

6.1.1. The Client has the right to pay in the following ways:

• in cash to the Partner upon arrival at the facility (if the Partner supports this method);
• online payment through payment systems integrated into the «SAFAAR» system (UzCard, Humo, Click, Payme, Uzum Bank, and other payment organizations).

6.1.2. Available payment methods and their description are indicated separately in the application. The Company reserves the right to add, change, or cancel specific payment methods for technical or commercial reasons.

6.2. Booking time and payment

6.2.1. The payment procedure (prepayment, payment at the facility, etc.) may be determined depending on the Partner's policy and the specific situation, and is indicated in the application interface.

6.2.2. The Client is obliged to make the payment in a timely manner in accordance with the chosen method and conditions.

6.3. Cancellation and refund policy

6.3.1. Each Partner independently sets the terms and deadlines for booking cancellation for their facility (free cancellation period, partially or fully non-refundable payments, etc.), and these conditions are clearly shown to the Client through the application before booking.

6.3.2. If the residential or recreational service is not provided properly (for example, the facility does not exist as described or is unjustifiably rejected by the Partner), the Company and the Partner will separately review the situation, taking into account the legal rights and interests of the Client. If there are grounds provided by law, refunds or other types of compensation may be applied.

6.3.3. In cases of late cancellation by the Client from the period specified in the booking conditions or failure to arrive at the facility, the Company and the Partner, unless otherwise provided by law, have the right to refuse a full or partial refund of the payment in accordance with the cancellation policy set by the Partner.

6.4. Payment security and fraud protection

6.4.1. Online payments made through the «SAFAAR» system are processed using the secure infrastructure of banks and payment organizations (Click, Payme, Uzum Bank, etc.).

6.4.2. Users' bank card details are processed directly by payment organizations and banks. The «SAFAAR» system does not store this information and does not have full access to it.

6.4.3. To improve payment security, 3D Secure (3DS) technology (SMS code, confirmation via bank mobile application, etc.) may be used, which provides additional confirmation of transactions.

6.4.4. In order to prevent fraudulent transactions, measures may be applied to automatically detect and temporarily block suspicious transactions, limit repeated payment attempts from a single card, monitor user activity, and conduct additional checks when necessary.

6.4.5. The User is obliged to independently ensure the security of their payment means: not to share bank card details with third parties; not to disclose confirmation codes (SMS, 3DS) to others; to make payments only from trusted devices and networks.

6.4.6. In case of suspicion of unauthorized use of the card, the User must immediately contact their bank and payment organization.

6.4.7. The Company reserves the right to temporarily restrict or suspend User transactions if signs of fraud are detected.

7. Acceptance of the Offer and conclusion of the agreement

7.1. This Offer is public, and it is considered a concluded agreement from the moment it is accepted by the User in the prescribed manner.

7.2. The User is considered to have accepted the terms of the Offer (accepted) upon performing one or more of the following actions:

• registering to use the «SAFAAR» mobile application/web platform (Partner or Client interface);
• booking a residential or recreational service by clicking the «Confirm booking», «I confirm», or similar buttons;
• making a payment through the «SAFAAR» system.

7.3. From the moment of acceptance, the User confirms that they have read and fully agree with this Offer, the Privacy Policy, and other rules specified in the «SAFAAR» system.

7.4. If the User does not agree with the terms of the Offer, they must immediately stop using the «SAFAAR» mobile application and web platform.

8. Rights and obligations of the Parties

8.1. General provisions

8.1.1. Within the framework of this Offer, the Company, the Partner, and the Client are obliged to comply with the current legislation, this Offer, and the rules specified in the «SAFAAR» system when exercising their rights and fulfilling their obligations.

8.2. Rights and obligations of the Company

8.2.1. Obligations of the Company:

• to provide the system service through the «SAFAAR» system in accordance with the terms of this Offer;
• to strive to ensure the stable operation of the system within the technical capabilities;
• to process the personal data of Users in accordance with the Privacy Policy and applicable law;
• to take necessary measures to eliminate technical malfunctions or interruptions when detected.

8.2.2. Rights of the Company:

• to change the interface, functional capabilities, tariffs, and specific terms of service for the purpose of improving, securing, and optimizing the service;
• to temporarily restrict or suspend access to the system in the event of a gross violation by the User of the Offer, Privacy Policy, legal requirements, or ethical norms;
• to temporarily close, modernize, or limit the functionality of certain sections of the system due to technical, organizational, or legal necessity.

8.2.3. The Company is not the owner or operator of a residential or recreational facility and is not the direct performer of the service (condition of the facility, compliance with descriptions, security), and is not directly responsible for this service. The service is provided by the Partner, who is directly responsible.

8.3. Rights and obligations of the Partner

8.3.1. Obligations of the Partner:

• to provide accurate and up-to-date information about the facility (address, photos, price, available places, amenities);
• to provide the booked facility to the Client within the agreed time and conditions;
• to be fully responsible for the safety of the facility, sanitary compliance, and compliance with other legal requirements;
• to correctly and clearly indicate the terms of service, price, and cancellation policy in the «SAFAAR» application, and update them in a timely manner in case of changes;
• to consider complaints and claims of Clients within their competence, and, if necessary, cooperate with authorized bodies.

8.3.2. Rights of the Partner:

• to independently determine the price, number of available places, and booking conditions of their facility in the «SAFAAR» application;
• to choose a convenient payment and cancellation policy for themselves;
• to stop using the system service in compliance with this Offer and legal requirements.

8.3.3. The Partner must pay the fee (commission) for the system service in accordance with the rules of this Offer and make timely mutual settlements with the Company.

8.4. Rights and obligations of the Client

8.4.1. Rights of the Client:

• to book residential and recreational services through the «SAFAAR» system, track the booking status, and use other features of the system;
• to demand full and reliable information about the provided facility from the Partner;
• to voluntarily connect to or opt out of the SMS subscription service;
• to send appeals, complaints, and proposals in the manner prescribed by this Offer and the law.

8.4.2. Obligations of the Client:

• to provide accurate and up-to-date information when registering and booking;
• to comply with the internal rules established at the facility, and pay for the service in a timely manner using the chosen method;
• not to violate legal requirements, ethical norms, and the terms of this Offer when using the system.

9. Liability and force majeure

9.1. General provisions on liability

9.1.1. The Parties shall be liable for violating the terms of this Offer in accordance with the current legislation and this Offer.

9.1.2. The Company can generally only be held liable for actual damages (actual losses) caused as a result of failure to properly perform its obligations to provide the system service. The Company does not assume liability for lost profits.

9.2. Liability for the condition of the facility and service quality

9.2.1. The Partner is fully and independently responsible for:

• the compliance of the information and photos provided about the facility with its actual condition;
• the safety, sanitary and hygienic compliance, and other legal compliance of the facility;
• the provision of the booked service within the agreed time and conditions;
• the presence of necessary permits and licenses to operate (if required).

9.2.2. The Company:

• assumes no obligations regarding the actual condition, quality, and safety of the facility;
• is not responsible for obligations related to residential relations between the Partner and the Client;
• is not responsible for any damage associated with the improper provision of the service by the Partner.

Such relations are resolved directly within the framework of the relationship between the Client and the Partner.

9.2.3. If there are claims regarding the quality of service, the Client has the right to first send a claim to the Partner, as well as to apply to the relevant state control bodies in the manner prescribed by law.

9.3. System interruptions and technical limitations

9.3.1. The Company strives to ensure the stable operation of the «SAFAAR» system, but cannot guarantee uninterrupted operation in the following cases:

• failures with internet providers, telecom operators, or hosting providers;
• technical malfunctions in servers and equipment;
• DDoS attacks, cyber attacks, and other threats to information security;
• emergency technical work.

9.3.2. In such cases, the Company will try to take measures to restore the system, but unless the damage is caused by the intent or gross negligence of the Company, it is not responsible for direct or indirect lost profits, data loss, service delays, and other consequences.

9.4. Force majeure circumstances

9.4.1. The Parties are released from liability for full or partial failure to fulfill obligations in the event of force majeure circumstances, including:

• natural disasters (earthquake, flood, landslide, hurricane, heavy snowfall, etc.);
• war, military actions, terrorism, mass riots;
• epidemic, pandemic, quarantine restrictions;
• decisions of state bodies, local authorities, and other authorized organizations leading to restriction or prohibition of the service;
• major accidents in communication, power supply, and transport infrastructure, and other similar circumstances.

9.4.2. The Party encountering force majeure shall inform the other Party(ies) as soon as possible and take measures to mitigate the consequences.

10. Dispute resolution procedure

10.1. Pre-trial procedure

10.1.1. All disputes, disagreements, and claims arising from or related to this Offer will first be attempted to be resolved by the Parties through negotiations and written appeals.

10.1.2. The Client or the Partner may send a claim or complaint to the Company through the following channels:

• email: support@safaar.uz;
• support Telegram bot: @safaar_support.

10.1.3. In the claim/complaint, it is recommended to indicate as much as possible: full name or user ID, user type, contact details, essence of the dispute, date of the incident, relevant screenshots confirming the circumstances, and other materials.

10.1.4. The Company generally considers such appeals within 30 (thirty) calendar days and informs the User of the results.

10.2. Judicial procedure

10.2.1. If the dispute cannot be resolved in a pre-trial procedure, the dispute will be considered in the competent court at the Company's registration place in accordance with the legislation of the Republic of Uzbekistan.

10.2.2. The current legislation of the Republic of Uzbekistan applies to this Offer, its conclusion, validity, interpretation, and termination.

11. Final provisions

11.1. This Offer comes into force from the moment it is published by the Company (for example, in the «SAFAAR» mobile application or on official information channels) and remains valid as an agreement from the moment of acceptance by the User.

11.2. The Company has the right to change or update the text of the Offer, taking into account legal requirements, the development of the system, and other objective reasons. The updated version, unless a different period is specified, comes into force from the moment of publication at the posted address.

11.3. Continuing to use the «SAFAAR» system after the publication of the updated Offer generally confirms that the User has read the new version and agrees to it.

11.4. If individual provisions of the Offer are found to be invalid or inapplicable as a result of legislative changes or decisions of authorized bodies, this does not mean that the rest of the Offer is invalid. The remaining provisions remain in force.

11.5. This Offer applies in conjunction with the Privacy Policy and other rules of the «SAFAAR» system. In the event of contradictions regarding personal data processing issues, the rules providing a higher level of protection for User rights generally take precedence.

Samarkand city, 2026